Emergency service

Something has happened. Call us — we're on our way.

Burst pipe, water damage, break-in, storm damage, power failure, alarm: we are available 24/7, secure the property on site, appoint the right specialist and document everything for you and your insurer.

+43 676 842 489 100 WhatsApp with photos

Immediate measures

What you can do now — and what we do

You (or whoever has access)

Water: close the main shut-off valve (llave de paso) — usually at the meter or in the utility room
Power: if water is near wiring, switch off the RCD/main fuse
Break-in: touch nothing, Policía Nacional 091 or emergency 112, then us
Send photos and a short description to us via WhatsApp

We

Call back and align: what happened, who has access, what is insured
Drive to the property, initial securing, damage assessment with photos/video
Appoint a specialist from the vetted network — with a cost frame you approve
Supervision, sign-off, invoice check, documentation for the insurer

Typical emergencies in Mallorca

We know them all

Burst pipe & water damage

Most common cause: old pipes, limescale, pressure fluctuations, frost in the Tramuntana. The shut-off in the first minutes matters — and then drying before mould sets in.

Storm & severe weather

Roof tiles, awnings, pergolas, fallen trees, blocked rainwater outlets. After every storm we proactively check package clients' properties.

Break-in & alarm

Police report, securing doors and windows, lock replacement, coordination with alarm provider and insurer. You don't need to travel.

Power, pool, technology

Failed pool equipment turns green in days in summer; a fridge or air-conditioning without power likewise. We check, replace and monitor operation.

Emergency costs

Clear before it gets expensive

Service	Description	Price
Emergency call-out	Travel, initial securing on site, coordination of the specialist, photo documentation — first hour included	€149 flat
Further hours on site	On-site time beyond the first hour, billed in 30-minute increments	€75 / hour
Comfort package clients	One call-out per month included, further ones at the above terms	included
Premium package clients	All emergency call-outs included	included

All prices plus IVA. Materials and tradesmen's invoices are passed on 1:1 — without mark-up. All packages: pricing & packages.

Frequently asked

Emergencies — clearly answered

I am not an existing client — will you still help?

Yes, subject to availability. The emergency call-out costs a flat €149 (first hour included), further time €75 per hour in 30-minute increments. Clients with a package have priority and, depending on the package, call-outs included.

What should I do until you reach the property?

If someone has access: close the main water valve (llave de paso), for electrics switch off the RCD, in a storm take no risks. Send us photos and the address via WhatsApp — we organise the specialist in parallel.

Who pays the tradesman?

The tradesman's invoice is passed on to you 1:1 — approved in advance, checked by us. For insured damage we document so that your insurer (contents/building, often via the community) can process the claim.

Can you hold a key?

Yes — key custody is part of every care package. Without a deposited key we depend on neighbours, caretakers or a locksmith in an emergency; that costs time.

Prevention instead of emergency

With a care package, the emergency is not an emergency

Deposited key, known shut-offs, regular inspection and a defined approval limit: the 6 a.m. call becomes routine.

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